DivineImpact installs and operates two systems that text your new leads and missed callers back within a minute — so the prospective policyholders who wanted to talk reach one of your producers before they call the agency down the street.
No pitch on the first call. Ten minutes to see whether it fits your agency.
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Your team returns the calls they catch. The leakage is somewhere else: the quote request that arrives at 4:50 on a Friday, the call that goes to voicemail while a producer is on another line, the web lead that lands Saturday morning.
On a comparison-shopped lead, the winner is usually the agency that gives a real answer first — not the one with the lowest price. That lead has already filled out two other forms.
$1,850 average annual premium × 12% commission × about 6¾ years of retention ≈ $1,500 in lifetime commission from a single policyholder.
Illustration only. Your own numbers will differ — we measure them before we start.
A new lead comes in from your website form, quote request, or lead ad. Within 60 seconds they get a text with your agency's name and a link to book time with you. If they don't answer, a short follow-up sequence continues — right away, 30 minutes, 4 hours, and 24 hours later. The moment they reply, the automated texts stop and your team takes over the conversation.
A call goes unanswered and the caller gets a text within a minute with a link to book. The same system sends appointment confirmations and reminders, offers a one-tap reschedule, and follows up automatically after a no-show.
That's our target, measured against your own numbers, not a guarantee.
Our pricing is set against the value the systems deliver to your agency, not against our hours. Three things make that real:
Month-to-month. No long-term contract. Cancel anytime with 30 days’ written notice.
See whether it fits your agencyIf your business is mostly referrals, the Speed-to-Lead System won't earn its keep. The Missed Call Text-Back System still can: a referral who calls and reaches voicemail is the most expensive voicemail you'll take.
Agencies below about 60 leads or missed calls a month. We'll tell you on the first call.
We work with a small number of agencies at a time, and we choose as carefully as you do.
I'm Ed Auzenbergs, founder of DivineImpact, based in South Portland, Maine.
I've spent 30 years in operations and process improvement, recently leading teams who launch new products worth millions of dollars. I have been a manager at a P&C insurance carrier in Boston, and I ran operations and sales for an insurance third-party administrator in metro-Boston, so I know how retention and service look from the side that pays for them. I also served over 10 years as a U.S. Coast Guard officer, where dependable performance under pressure was part of the job every day.
I have never run an agency. That's why I start every engagement by listening to how yours actually works — and why I stay on the line while you learn our system. You don't have evenings to spend figuring out automation. That's what you're hiring me for.
Tell us how a lead that arrives at 4:50 on a Friday is handled today. If the gap is real, we'll show you what the fix looks like for an agency your size. If it isn't, we'll say so.